At Gowin Accountants Ltd, we are committed to providing a high standard of service to every client. However, we recognise that sometimes things can go wrong, and if they do, we want to know about it so we can put things right.
How to Raise a Complaint
In the first instance, please raise any concerns directly with your dedicated accountant, who will do their best to resolve the matter quickly. If you feel your concern hasn’t been fully addressed, or you would prefer to speak with someone more senior, you can escalate your complaint directly to our Director:
Vinay, Director – vinay@gowinaccountants.co.uk
What Happens Next
- We will acknowledge your complaint promptly and let you know who is dealing with it
- We will investigate the matter thoroughly and fairly
- We will keep you updated on progress and provide a clear response once our review is complete
- We will use the outcome to improve our service where appropriate
We take every complaint seriously and see it as an opportunity to improve. Thank you for giving us the chance to put things right.